Privacy policy

 

Privacy Policy

This Privacy Policy explains how theshawlstudio.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. This policy complies with the relevant provisions of the Information Technology Act, 2000, and the IT Rules, 2011.

Contact Us

If you have any questions, require further information about our privacy practices, or wish to lodge a complaint, please contact us at:

Email: support@theshawlstudio.com
Head Office: The Shawl Studio, Chand Avenue, 132, Fateh Garh Churian Road, 143001 Amritsar, PB, India
Sales Office: The Shawl Studio, 62, KATRA MOTI RAM, INSIDE HATHI GATE, 143001 Amritsar, PB, India

Information We Collect

We collect and process personal information to provide our services. The types of information collected are:

1. Device Information

  • Purpose: To optimize site performance, ensure accurate loading, and analyze usage.
  • Source: Automatically collected via cookies, log files, and tags.
  • Examples: Browser type, IP address, time zone, and how you interact with our website.
  • Disclosure: Shared with Shopify for analytics and hosting purposes.

2. Order Information

  • Purpose: To fulfil orders, process payments, arrange delivery, and provide customer service.
  • Source: Collected during checkout or account creation.
  • Examples: Name, billing and shipping address, payment details (credit/debit card or UPI IDs), email address, and phone number.
  • Disclosure: Shared with Shopify, Razorpay (payment gateway), and shipping providers (e.g., Shiprocket, FedEx).

3. Customer Support Information

  • Purpose: To resolve inquiries or complaints.
  • Source: Provided by you during correspondence.
  • Examples: Name, contact details, and issue descriptions.
  • Disclosure: Shared with necessary service providers to assist with resolutions.

Use of Personal Information

We use your personal information to:

  1. Process and fulfil your orders.
  2. Improve your experience on the Site.
  3. Communicate updates about products, services, and offers.
  4. Ensure compliance with Indian laws and prevent fraud or misuse.

Consent

By accessing or using the Site, you consent to the collection and use of your information as per this policy. Consent for collecting sensitive personal data (e.g., payment details) is explicitly obtained during transactions.

You can withdraw your consent by contacting us. However, withdrawal of consent may limit your access to certain features or services.

Sharing of Information

We only share your information:

  1. With trusted third parties (e.g., payment gateways, shipping providers) for service delivery.
  2. To comply with applicable Indian laws or legal processes (e.g., responding to court orders or government investigations).

We do not sell or rent your personal information to third parties.

Data Retention

Your personal information will be retained as long as necessary to fulfill the purposes stated or comply with legal obligations. Upon request, we will delete your personal information unless required otherwise by law.

Data Security

We implement reasonable security practices as per the IT Act and Rules to protect your data from unauthorized access, misuse, or disclosure. This includes encryption, firewalls, and secure storage.

Minors

The Site is not intended for individuals under the age of 15. If you believe that your child has provided us with personal information, please contact us to have it removed.

Cookies

Cookies are used to improve your browsing experience. They allow us to:

  1. Understand user preferences.
  2. Monitor website performance.
  3. Provide tailored recommendations.

You can manage or disable cookies through your browser settings. However, this may impact your experience on the Site.

Do Not Track

Our website does not alter its practices in response to "Do Not Track" signals due to the lack of a consistent standard.

Changes to this Policy

We may revise this Privacy Policy periodically. Updates will be posted here, and significant changes will be notified via email or website notifications.

Grievance Officer

In compliance with Rule 5(9) of the IT Rules, we have designated a Grievance Officer to address your concerns. You may contact:

Grievance Officer
Name: Rohit 
Email: support@theshawlstudio.com
Phone: +91 98153 95583

Last Updated: Nov 26th, 2024